Frequently Asked Questions
Updated: 8 September 2026
1. GETTING STARTED
Who can advertise on Relaxing App?
Businesses and self-employed sole traders offering lawful products or services that are suitable for a calm and wellbeing-focused audience may apply. Every account and campaign is subject to manual review. Relaxing App does not guarantee acceptance.
How do I create an advertiser account?
Select Advertisers Register and provide accurate identity, contact and business information. You must review and accept the current Advertiser Terms, Advertising Guidelines, Prohibited Content Declaration and Privacy Policy. You must be at least 18 years old.
Why must I verify my email address?
Email verification protects the account, reduces fraud and confirms where account and campaign notices should be sent. A campaign cannot be launched until applicable verification and review requirements have been completed.
Who operates Relaxing App?
Relaxing App is operated by Benoit Rivaux, a self-employed sole trader in Malta trading as Relaxing App. Contact: info@relaxingapp.com.
2. CAMPAIGNS AND APPROVAL
Are advertisements approved automatically?
No. Accounts, campaigns, advertisements, creative assets and destination pages are reviewed manually. We may approve, reject or request changes where content does not meet the platform rules or applicable law.
What content is prohibited?
Prohibited content includes gambling and betting, tobacco and nicotine products, adult services, illegal drugs, high-risk financial schemes, unverified health claims, weapons, violent or harmful material, hate speech, discriminatory content, and political campaigning or divisive advocacy. Read the Advertising Guidelines and Prohibited Content Declaration for details.
Can I make health or wellness claims?
Only accurate, lawful and appropriately substantiated claims are permitted. "Miracle cure", guaranteed-result and fear-based health claims are prohibited. We may request evidence and may reject a campaign even when evidence is supplied if the advertisement is unsuitable for Relaxing App.
What happens if my advertisement is rejected?
We may provide a reason and allow corrected material to be submitted. Serious or repeated violations may result in campaign or account suspension. Questions or review requests may be sent to info@relaxingapp.com.
3. BILLING AND DELIVERY
How are advertising packages charged?
Advertising packages and credits are billed in advance through the payment provider shown during checkout. Pricing, taxes, included impressions and material conditions should be reviewed before payment.
Are delivered impressions refundable?
Delivered impressions are not refundable. Unused prepaid value is handled under the applicable order, the Advertiser Terms and mandatory law. Payment-provider fees or lawful administrative costs may apply where disclosed.
Does purchasing a package guarantee that my advertisement will be accepted?
No. Payment does not override manual review or the platform rules. An advertisement must still comply with the Advertiser Terms, Advertising Guidelines, Prohibited Content Declaration and applicable law.
4. PRIVACY AND ACCOUNT CHOICES
What advertiser information is collected?
We may process account identity and contact information, business information, policy-acceptance records, campaigns, creatives, targeting country, orders, invoices, payment references, impressions and clicks. The Privacy Policy explains the purposes, legal bases, recipients and retention periods.
Are newsletter and business-interest choices mandatory?
No. These choices are recorded separately from acceptance of the Terms and Privacy Policy. Optional marketing is sent only when requested and can be withdrawn.
How do I delete my account?
Open My Account, select Delete full account, and then open the confirmation link sent by email within 24 hours. The request alone does not complete deletion. If you cannot access the account, email info@relaxingapp.com from the account address with the subject "Data Deletion Request".
Why might some advertiser records remain after deletion?
Private consumer information and login credentials are erased after confirmed deletion. Limited pseudonymised company, billing, order and campaign records may be restricted for nine years where necessary for Maltese income-tax and accounting obligations, VAT obligations, fraud prevention or legal claims. They are scheduled for permanent deletion afterwards unless a documented legal hold applies.
5. SUPPORT
How can I contact Relaxing App?
Email info@relaxingapp.com for advertiser support, legal correspondence or privacy requests. Do not send passwords, full payment-card details or unnecessary sensitive information by email.